architeuthis/assembly
1
0
Fork 0
forked from sinara-hw/assembly
Code Pull Requests Activity

Create software/support chapter for common support requests

Browse Source 
Signed-off-by: Egor Savkin <es@m-labs.hk>
This commit is contained in:
Egor Savkin 2023-05-11 17:32:46 +08:00
parent f048f1e5b4
commit 2bda9ed50f
3 changed files with 33 additions and 0 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

2
src/SUMMARY.md
View File

@ -16,3 +16,5 @@
- [Sinara 8452 DSP Stabilizer](./hw/stabilizer.md)
- [Sinara 9805 RF Power Amplifier Booster](./hw/booster.md)
- [Sinara 8451 Thermostat](./hw/thermostat.md)
- [Software/Support](./sw_sup/software_support.md)
- [Networking](./sw_sup/networking.md)

23
src/sw_sup/networking.md Normal file
View File

@ -0,0 +1,23 @@
# Networking
This page should help solving common network/related problems,
a-la `I can't connect, please help`.
## Common problems
1. `device_db.py` has misleading `core_addr` address.
2. PC and the crate are in different subnets. They should be in the same network. Also you may want to directly attach the Kasli to the PC.
3. Network restrictions/problems on your router, either by IP, MAC, protocols or anything else.
4. Wrong configuration of the Kasli. Change IP or MAC address to correspond your network. For ARTIQ-8, add
network mask to the `ip` setting on Kasli, like `192.168.1.75/24`.
5. Incompatible Ethernet cables/SFP RJ45. Try different cables and SFP adapters.
We usually test them with CAT6 cables, but lower categories should be supported too.
6. SFP or Ethernet are not pushed til the end.
## Ways to diagnose
1. `ping` the device. If destination is unreachable, than it is either didn't connect to the network
or connected to different address. If the packets just do not respond then it is not as clear, we cannot know all the truth.
2. UART logs. TODO here is a link to ways to obtain them
3. `nmap` and `arp` to scan your network to help your Kasli get discovered. May be restricted in your network.
4. Become a router and capture all the packets when your Kasli tries to connect to the network.

8
src/sw_sup/software_support.md Normal file
View File

@ -0,0 +1,8 @@
# Software/Support
In this section you'll find instructions, tips and hints mostly
regarding software. The main intend of this section is to ease the support
process, which often includes answering similar questions and solving similar problems.
In the future, it may be revised and added to the official ARTIQ manual.
I hope that helps!