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update ordering FAQ

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Sébastien Bourdeauducq 2024-07-27 17:25:35 +08:00
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content/about-us/faq.md
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@ -20,11 +20,25 @@ M-Labs can manufacture Sinara hardware orders in Hong Kong, or, upon request, in
M-Labs ships orders according to FCA or DAP terms as defined by the International Commercial Terms (Incoterms<sup>®</sup>) published by the International Chamber of Commerce, edition 2020.
According to these terms, you are responsible for resolving problems created by customs at the destination country, at your own expense.
According to these terms, you are responsible for resolving problems created by customs at the destination country or territory, at your own expense.
If you are a credit customer (eligible for Net 15 or Net 30 payment), upon your request and for your convenience, we may ask UPS to deal with customs on your behalf and we will add the fees to your final invoice.
Import fees are determined by customs at the time of import in the destination country or territory, and are outside our control.
##### My institution cannot import your products. Do you have a distributor in my country?
Typical countries where this situation happens and suitable distributor contacts are as follows:
* China (mainland): kitty-zheng@kehua-trade.com
* Japan: hishida@symphotony.com or h_yamamoto@autex-inc.co.jp
* India: sale.sannidhi@gmail.com
You are responsible for paying distributor fees and we do not grant discounts on the basis of requiring a distributor. On our side, we do not mandate the use of any distributor and we can ship directly to you or via another distributor of your choosing not listed here. Generally, you may solve the import problems created by customs and other bureaucracy in any way that you deem acceptable.
##### How will my order be shipped?
M-Labs ships with UPS by default, and we also offer FedEx and DHL shipping at an additional fee. We can ship on your courier account and you may also arrange your own pickup and shipping. For orders exceeding USD 200.00, there is no handling fee.
M-Labs ships with UPS by default, and we also offer FedEx or DHL shipping for an additional fee. We can ship on your courier account and you may also arrange your own pickup and shipping. For orders exceeding USD 200.00, there is no handling fee.
##### Can I have a discount?